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Opening a Sales Call

This course is perfect for anyone working in sales who want to improve their knowledge, further their career and work towards a professional qualification in sales.

4 videos
1 weeks of study
4 quizzes
0 written assignment

Infection Control

This course describes all aspects of Infection Controls, including Microorganisms, Mode of Transmission, Chain of Infection, Hosts Factors, Sources of Infection, Hand Hygiene, Precautions and more.

14 videos
2 weeks of study
14 quizzes
0 written assignment

Customer Behaviour

In this course we will look to understand the different types of customer and the roles of customers in the buying process.

5 videos
1 weeks of study
5 quizzes
0 written assignment

Customer Requirements

This course will explore why sales are so critical for a business and will examine the key qualities needed to be a successful sales person.

3 videos
1 weeks of study
3 quizzes
0 written assignment

Handling Customer Objections

Focusing on handling customers objections, this course will explore why sales are so critical for a business and will examine the key qualities needed to be a successful sales person.

5 videos
1 weeks of study
5 quizzes
0 written assignment

Closing the Sales

We will look at what method of close to use for different customers and sales situations. Finally we will examine how in closing a sale we can proceed to further sales.

4 videos
1 weeks of study
4 quizzes
0 written assignment

Valves and Pumps

The aim of this course is to provides the learner with an insight into the selection of the correct piping system and components to ensure safety requirements.

4 videos
1 weeks of study
4 quizzes
0 written assignment

Opening a Sales Call (Trial)

New fully online Opening a Sales Call course now available in the People & Process Academy. This course will examine the theories and strategies associated with first gaining the customers interest in

5 videos
1 weeks of study
5 quizzes
0 written assignment

Infection Control (Trial)

This course describes all aspects of Infection Controls, including Microorganisms, Mode of Transmission, Chain of Infection, Hosts Factors, Sources of Infection, Hand Hygiene, Precautions and more.

14 videos
1 weeks of study
14 quizzes
0 written assignment

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