Opening a Sales Call

Opening a Sales Call

Opening a Sales Call

Course Status:

A key part of making a sale is establishing a good rapport with the customer on the first sales call. This initial interaction is critical in building a good relationship and determining the customer needs.

In this course we will examine the theories and strategies associated with first gaining the customers interest in your product.

On completion of this training course, you will be able to:

  • Outline the key elements required in opening a sales call
  • Establish the customer needs/wants
  • Discover the steps needed to build strong relationships
  • Explain and illustrate depth and breadth of product expertise

Who is this course for?

This course is perfect for anyone working in sales who want to improve their knowledge, further their career and work towards a professional qualification in sales. This course is also suited to people new to the area who want to learn the basics of sales. We’ll provide you with an excellent basis from which you can build your knowledge of and experience in sales.

This particular course consists of 5 video lessons organised into one module. Each video is approximately 8 to 10 minutes in length. At the end of each video lesson there is a quiz that will test your knowledge of the material. A transcript is available for each lesson so you can real along with the video or download and print to study later. This course is completely self-paced. Watch and study when and wherever you want.

The module breakdown for this course is as follows:

  • Course Outline
  • The Open
  • Customer Engagement
  • Understanding the Customer Business Needs
  • Demonstrate Expertise and Knowledge

On successful completion of this course all students will be awarded a People of Process Certificate of Completion. This certificate confirms you have completed all the video lessons for every module and fully met all the requirements of the course.

To achieve this award all the assessment quizzes for each lesson must be passed. The pass grade for each quiz is 80%.You can retake lesson quizzes as often as you like.

Each lesson in this course has its own assessment quiz. These quizzes will test your understanding of the course material and your ability to apply the knowledge learned to real world marketing situations. It is recommended that you watch the video lesson several times and study the lesson transcript before attempting the quiz.

To successfully complete the course you must pass the assessment quiz for each lesson. The passing grade for each lesson quiz is 80%.