E-Learning Course: Handling Customer Objections
People & Process Academy have launched a new online E-Learning Handling Customer Objections Course which is now enrolling.
A fundamental part of the sales process is handling customer objections successfully. The raising of customer objections is a real signal to the salesperson that the customer is engaged and interested in how the product/service might meet their particular need.
In this course we will cover the essential reasons why customer objections are raised. We will look at typical price and non-price objections and how to deal with them.
We will look at buying signals that may be exhibited by the customer and finally we will examine the negotiating process and how this can lead to closing a sale.
This fully online course delivered by a qualified and experienced trainer covers all stages of Customer Requirements:
- Customer Objections
- Price Objections
- Non- Price Objections
- Buying Signals
This course is perfect for people who are beginning a new career in Sales and have little or no experience in the area. You’ll get a good insight into just how the sales process works, and practical tips that you can put to use in real sales situations. This course is also great for people who already work in a sales position, as you’ll look at theories and strategies to really refine you skills.
Key Course Features
- 5 short video instructions
- 5 Lessons
- Downloadable Course Transcripts
- Course Forum
- Completion Certificate
Visit the Handling Customer Objections Course Page to learn more.